Refund policy

Last updated: 21 July 2026

VERUTHE is operated by Hopedigital FZE.

Every VERUTHE piece is made only after an order is placed. This made-to-order approach allows us to create original designs without producing large quantities of clothing that may never be worn, helping us avoid unnecessary stock and reduce apparel waste.

Because each item is produced specifically for your order, we are unable to offer returns or exchanges for change of mind, personal preference, or an incorrectly selected size or colour.

However, if your order arrives damaged, defective, incorrect or materially different from what was described, please contact us. We will always work to make it right.

Nothing in this policy limits any mandatory rights available to you under applicable UAE consumer-protection laws.

Change-of-mind returns and exchanges

We are unable to accept returns, refunds or exchanges where:

You change your mind after placing or receiving the order
The selected size or colour is incorrect
The fit, style, artwork or colour does not suit your personal preference
You order multiple sizes or colours intending to return some of them
The product has been worn, washed, altered or used

We understand that choosing apparel online can sometimes be difficult. Please review the product photographs, descriptions, colour options and size guide carefully before completing your purchase.

Our oversized tees are designed with a relaxed fit. Choosing your regular size will generally provide the intended oversized silhouette.

Damaged, defective or incorrect orders

Please inspect your order shortly after it arrives.

The item arrives damaged
There is a manufacturing or printing defect
You receive the wrong product, size or colour
An item is missing from your order
The item is materially different from the product description
The personalisation or customisation does not match the confirmed order

Please contact us within 7 days of delivery whenever reasonably possible so that we can investigate and resolve the issue quickly. Any longer period required under applicable law will remain unaffected.

Email veruthewear@gmail.com and include:

Your full name
Your order number
A short explanation of the issue
Clear photographs or videos of the item
Photographs of the packaging and shipping label, where relevant

Please keep the item, its tags and its original packaging until we have reviewed your request.

How we resolve approved claims

We will carefully review the information you provide and may ask for additional photographs, videos or details.

When an item is confirmed to be damaged, defective, incorrect or materially misdescribed, we will offer an appropriate resolution depending on the circumstances. This may include:

Sending a replacement
Refunding the amount paid for the affected item
Offering another suitable solution agreed with you

In some cases, we may not require the affected item to be returned. Please wait for written instructions from us before sending anything back.

Return shipping for approved claims

Where a return is approved because an item is damaged, defective, incorrect or materially misdescribed, VERUTHE will provide return instructions and, where applicable, arrange or cover reasonable return-shipping costs.

Please do not send an item to us without receiving written approval and return instructions first. Unauthorised returns may not be accepted.

Approved returns must be sent only to the address or courier location included in our instructions.

Condition of returned products

Unless the issue could only reasonably be discovered after trying on the item, approved returns should be:

Unworn and unused
Unwashed
Unaltered
Free from stains, odours, pet hair or additional damage
Returned with their original tags and packaging
Accompanied by proof of purchase

Trying on an item only to assess its fit or identify a defect will not automatically make it ineligible, provided it has not otherwise been worn or used.

A claim may not be accepted where the issue was caused by:

Incorrect washing or drying
Ironing directly over the print
Misuse or accidental damage
Alterations made after delivery
Normal wear and tear
Failure to follow the product-care instructions

Size and colour selection

Since every item is made specifically for the order received, we cannot offer exchanges where the customer selected the wrong size or colour.

Please check the relevant size guide before ordering. Garment measurements and fits may vary between different product styles, even when the labelled size is the same.

If VERUTHE sends a different size or colour from the one shown in your order confirmation, please contact us under the Damaged, defective or incorrect orders section.

Personalised and customised products

Personalised, customised or specially produced items cannot be returned or exchanged because of a change of mind or an incorrectly submitted personalisation request.

You may still contact us if the product:

Arrives damaged or defective
Has been personalised incorrectly by us
Does not match the specifications confirmed in your order

Please carefully check all names, wording, dates, images and other personalisation details before submitting your order.

Sale items and gift cards

Sale and discounted items remain subject to the same made-to-order policy and cannot be returned or exchanged for change of mind, size selection, colour selection or personal preference.

This does not affect your rights if the product is damaged, defective, incorrect or materially misdescribed.

Gift cards are non-refundable except where otherwise required by applicable law.

Refunds

When a refund has been approved, we will notify you by email.

Refunds will normally be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund.

Your bank, card provider or payment service may require additional time before the amount appears in your account.

Original shipping charges are generally non-refundable unless the refund relates to a damaged, defective, incorrect or materially misdescribed item, or where a refund is otherwise required by applicable law.

If more than 15 business days have passed since we confirmed that your refund was processed, contact us at veruthewear@gmail.com.

Order cancellations

Orders may enter production shortly after they are placed.

Contact us immediately at veruthewear@gmail.com if you need to request a cancellation. We will do our best to help, but cancellation cannot be guaranteed once printing, production, packing or dispatch has begun.

Need help?

We know that receiving the wrong or damaged item can be disappointing. Send us the details, and we will review the issue fairly and help you find the right resolution.

VERUTHE
Operated by Hopedigital FZE

Business Center
Sharjah Publishing City Free Zone
Sharjah, 00000
United Arab Emirates

Email: veruthewear@gmail.com
Mobile: +971 50 908 7978

Please do not send products to the above address without first contacting us and receiving written return instructions.

This is suitable as customer-facing copy, but because it is a legal policy, having it reviewed by a UAE-qualified lawyer before publishing would provide additional protection.